KBR FM System Configuration and Maintenance Analyst in ENG, United Kingdom
Title: FM System Configuration and Maintenance Analyst
Job Number: 1075695
based with occasional travel to Swindon ICC and client sites
Responsible for providing support and analytical skills to facilitate the day-to day operation of Concept Evolution Systems for multiple clients.
Following the project/customer processes, information and knowledge to
assist with the technical delivery of Concept Evolution System; and
Assisting the project team with issues that may arise.
The role is responsible to the IM/IT Manager indirectly via
FM System Technical Configuration and Maintenance Analyst for:
Ensuring contractual obligations are delivered and sustained
Ensuring project/client satisfaction with agreed outcomes and best practice methodology
Propose initiatives in line with industry best practice – demonstrating to the client value added
Active project/client management including formal reporting and informal relationship management and development
Compliance with change control processes.
Internal colleague relationship management and opportunity development.
Ensure full audit trail in place to satisfy internal, and external auditors (KBR or Client)
Tracking and on time delivery of proposed initiative deliverables
Practice in support of KBR Property Solutions Supply Chain Centre of Excellence maintaining an Operations Manual for all service arrangements.
Understanding current and industry best practices and developments in their domain and providing this intelligence back into the business
Technical problem solving – understanding of knowledge and resources available
Solution Design – Understanding when a technical solution and/or a business process needs to be used
Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
Organisational skills – plans well in advance, sets clear objectives, manages time, reviews progress against plan, encourages improvements, communicates potential risks to delivery in a timely manner
Results orientation – satisfies internal/external customers, realises the individuals impact on the team / project delivery, addresses cross functional issues and technical issues with relevant personnel
Knowledge of systems and processes including the self-awareness to identify and address any skills gaps / potential learning opportunities.
Interpersonal skills – builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance, desire to learn and advance.
Knowledge of and experience using Concept Evolution FM system
Degree, preferably in Computer Science or Management Information Systems or similar experience
Experience in supporting Concept Evolution
Knowledge of SQL Server Technologies
Experience in Installing, configuring Concept Evolution
Full UK driving licence
Experience and Skills:
Good working knowledge of IT technologies, including MS office suite
Analytical thinking; demonstrable troubleshooting / problem solving skills.
Some understanding of programming logic would be advantageous.
Organised – ability to plan, prioritise, self-manage but also work as part of a team and communicate effectively
Strong communication skills and the ability to deliver excellent customer service with strong customer focus.
Ability to listen and interpret requirements then convert them to a viable solution
Strong team player, used to working in a delivery focused environment, able to meet deadlines.
Full security clearance, or be in a position to obtain security clearance.
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